Shipping policy

Dispatch

We aim to dispatch physical orders within 1–2 business days of payment being received.
Our business operates on Australian Western Standard Time (AWST).

During peak periods, public holidays, or when we are travelling for teaching commitments, dispatch times may vary slightly. If there is an unexpected delay, we will notify you by email.

Digital Products & Online Courses

Orders that include online courses or digital products do not require physical shipping.

  • Digital content is delivered via your Jewellery Training Solutions (JTS) student dashboard.

  • If you are a new customer, an account will be created automatically using your order details and login information will be emailed to you once enrolment is complete.

Shipping Carriers

We primarily ship physical products using Australia Post for both domestic and international deliveries.

Shipping services and pricing are calculated at checkout based on destination, parcel size, and weight.

Shipping Rates & Free Shipping

Free shipping is available on eligible orders:

  • Australia (Domestic): Orders over $249 AUD

  • International: Orders over $299 AUD

Indicative shipping rates (shown at checkout):

  • Australia: from $10 AUD

  • New Zealand: from $13 AUD

  • International: from $24 AUD

Delivery Timeframes

Estimated delivery times are provided by Australia Post and vary depending on destination:

  • Australia: typically 2–7 business days

  • International: delivery times vary and may take several weeks depending on customs and local postal services

Delivery timeframes are estimates only and are outside our control once a parcel has been dispatched.

Tracking & Responsibility

Where available, all shipments are sent with tracking.

Once an order has been dispatched and tracking information supplied, responsibility for delivery transfers to the carrier. We are unable to guarantee delivery dates.

If a parcel is delayed or missing, we will assist by:

  • providing tracking details

  • supporting investigations with the carrier where possible

International Shipping Disclaimer

International deliveries may be subject to:

  • customs inspections

  • import duties or taxes

  • delays within the destination country’s postal system

Any customs charges, import taxes, or local fees are the responsibility of the recipient.

Please note that delivery delays caused by customs processing or local postal services are outside our control, and shipping costs are non-refundable once a parcel has been dispatched.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout. We are not liable for delays or losses resulting from incorrect or incomplete address information.

Support

If you have questions about shipping, dispatch, or your order, please contact us via the Support page and we’ll be happy to help.