Shipping policy
Shipping Policy
Dispatch
We aim to dispatch physical orders within 1–2 business days of payment being received.
Our business operates on Australian Western Standard Time (AWST).
During peak periods, public holidays, or when we are travelling for teaching commitments, dispatch times may vary slightly. If there is an unexpected delay, we will notify you by email.
Digital Products & Online Courses
Orders that include online courses or digital products do not require physical shipping.
- Digital content is delivered via your Jewellery Training Solutions (JTS) student dashboard.
- If you are a new customer, an account will be created automatically using your order details and login information will be emailed to you once enrolment is complete.
Shipping Carriers
We primarily ship physical products using Australia Post for both domestic and international deliveries.
Shipping services and pricing are calculated at checkout based on the destination, parcel size, weight and, where applicable, additional international shipping charges.
Minimum Order Value for International Shipping
Due to the cost of processing and shipping very small international orders, a minimum product order value applies to international physical orders.
Orders below the minimum international order value may not be accepted and may be cancelled and refunded.
The applicable minimum order value will be reflected through the shipping options available at checkout.
Minimum international physical order value: A$30
Shipping Rates & Free Shipping
Free shipping is available on eligible orders:
- Australia: Free shipping on orders over $249 AUD
- International (excluding the United States): Free shipping on orders over $299 AUD
- United States: Free shipping does not apply.
Indicative shipping rates are calculated and displayed at checkout:
- Australia: from $10 AUD
- New Zealand: from $13 AUD
- International: from $24 AUD
United States Orders
Due to current US import requirements, orders shipped to the United States may be subject to tariffs, duties and associated import charges.
Jewellery Training Solutions manages these charges through our international shipping providers, including Australia Post and Zonos. Where applicable, these costs are incorporated into the shipping charge shown at checkout, so customers are not required to separately calculate these charges when placing their order.
Because US shipping charges may include these additional tariff and import costs, orders shipped to the United States are not eligible for our international free-shipping offer.
Shipping charges for US orders are calculated at checkout and may vary depending on the products ordered, order value and applicable import requirements.
Delivery Timeframes
Estimated delivery times are provided by Australia Post and vary depending on destination:
- Australia: typically 2–7 business days
- International: delivery times vary and may take several weeks depending on customs and local postal services
Delivery timeframes are estimates only and are outside our control once a parcel has been dispatched.
Tracking & Responsibility
Where available, shipments are sent with tracking.
Once an order has been dispatched and tracking information supplied, delivery is handled by the carrier and we are unable to guarantee delivery dates.
If a parcel is delayed or missing, we will assist by:
- providing tracking details
- supporting investigations with the carrier where possible
International Shipping Disclaimer
International deliveries may be subject to:
- customs inspections
- import duties, tariffs or taxes
- customs or carrier processing fees
- delays within the destination country's postal or customs system
For United States orders, applicable tariffs, duties and import-related charges that we collect are incorporated into the amount charged at checkout.
For other international destinations, customs duties, import taxes or local fees that are not collected by Jewellery Training Solutions at checkout remain the responsibility of the recipient.
Delivery delays caused by customs processing or local postal services are outside our control, and shipping costs are non-refundable once a parcel has been dispatched.
Incorrect Address Information
Customers are responsible for providing accurate shipping details at checkout.
We are not liable for delays, additional charges or losses resulting from incorrect or incomplete address information supplied by the customer.
Support
If you have questions about shipping, dispatch, or your order, please contact us via the Support page and we’ll be happy to help.